Overview
Bitstamp is a popular cryptocurrency exchange where users buy, sell, and trade digital assets. This guide shows how to log into your Bitstamp account on desktop and mobile, set up and recover two-factor authentication (2FA), troubleshoot login issues, and keep your account secure.
How to sign in (step-by-step)
Desktop / Web
- Open your browser and go to https://www.bitstamp.net.
- Click Log in (top-right). Enter your registered email and password, then click Sign in.
- If you have 2FA enabled, enter the code from your authenticator app (e.g., Google Authenticator, Authy) or from your hardware token.
Mobile app
- Open the official Bitstamp app on iOS or Android.
- Tap Sign in, provide your email and password, then complete 2FA if prompted.
Tip: Always ensure you're using the official Bitstamp site or app to avoid phishing. Bookmark the official URL and confirm TLS/HTTPS in the browser address bar.
Two-Factor Authentication (2FA)
2FA adds a required second step to sign in. Bitstamp supports time-based one-time passwords (TOTP) from authenticator apps and hardware keys. To enable 2FA:
- Go to Security in your account settings.
- Choose Enable Authenticator and scan the QR code with your authenticator app.
- Save backup codes and store them safely — they can help recover access if you lose your device.
Resetting 2FA
If you lose your 2FA device, use your saved recovery codes. If those aren't available, contact Bitstamp Support and follow their identity verification process to reset 2FA.
Troubleshooting — common login problems
Forgot password
- On the login page click Forgot password?.
- Enter your account email. Follow the reset link sent to your inbox and choose a new password.
Login not working / stuck on loading
- Clear browser cache and cookies or try an incognito window.
- Disable browser extensions (ad blockers / privacy tools) and try again.
- Try a different device or network to rule out local connectivity or VPN issues.
Account locked or suspicious activity
If your account is locked or you notice unfamiliar actions, immediately contact Bitstamp Support and consider temporarily disabling withdrawals (if available) until the issue is resolved.
Account recovery & support
For recovery steps that require identity checks (lost 2FA, email access problems), Bitstamp may request ID documents, selfie verification, and additional details. Use the official support channels only: Bitstamp Support.
Security reminder: Do not share your password, full private keys, or 2FA codes in support tickets or messages.
Security best practices
- Use a unique, strong password (password manager recommended).
- Enable 2FA and keep backup codes offline.
- Use hardware security keys where supported.
- Beware of phishing: verify URLs and never click suspicious links or attachments.